spotlight

Senn Delaney Executive Vice President and Partner Bill Parsons provides best practices on creating a customer-focused culture in this new thought paper.

Read our latest issue of at your best, Senn Delaney's free quarterly newsletter. Each issue features interviews with business leaders, thought leadership articles and the latest news and research on culture shaping. This issue features an interview with MEDecision CEO Scott Storrer on transforming a culture to enable growth.

Is your personal purpose aligned with the purpose of your organization? Senn Delaney President and CEO Jim Hart poses some thought-provoking questions to help you consider this important question.

expertise

Why clients hire us

The most common drivers of our work

We are called on to partner with and guide CEOs and executive leaders to improve performance in a variety of business situations. The most common drivers of our work include:

Align new leaders and/or newly configured teams
  • maximize effectiveness of the team more quickly

  • prepare them to best lead culture change
Integrate mergers and major acquisitions
  • avoid, smooth or pre-empt the culture clashes that often keep mergers and acquisitions from realizing full potential and synergy

Shape the culture to support new strategies
  • determine habits that may slow progress of new strategies

  • develop and align entire company around new values and guiding behaviors

Implement major organization-wide systems or processes
  • minimize cultural barriers to change

Become an integrated or allied business model
  • create collaborative organizations to effectively implement shared services and allied business models
  • gain cross-organizational synergies

Shift to a customer focus / improve customer satisfaction
  • create service cultures to support company-wide efficiency and performance and enable top-line growth