spotlight

Senn Delaney Executive Vice President and Partner Bill Parsons provides best practices on creating a customer-focused culture in this new thought paper.

Read our latest issue of at your best, Senn Delaney's free quarterly newsletter. Each issue features interviews with business leaders, thought leadership articles and the latest news and research on culture shaping. This issue features an interview with MEDecision CEO Scott Storrer on transforming a culture to enable growth.

Is your personal purpose aligned with the purpose of your organization? Senn Delaney President and CEO Jim Hart poses some thought-provoking questions to help you consider this important question.

engage full organization

Engaging the entire organization provides the greatest impact

Clients that have done this using our organizational engagement process to create a thriving, high-performance culture with all employees operate at their best from top to bottom have experienced many important benefits.

A healthy, high-performance culture best ensures:

  • better execution of strategies
  • added operational efficiency and excellence
  • more successful mergers and acquisitions
  • more satisfied customers
  • more engaged employees
  • growing bench strength

Thriving, high performance organizations have everyone from top to bottom aligned on their vision, strategies and direction. They also are characterized by an essential set of values and behaviors we bring to life in our process. These include:

  • performance excellence
  • cross-organizational collaboration
  • innovation and change
  • a positive, winning spirit
  • integrity in the broadest sense

One of our distinctive capabilities is to be able to bring these concepts to life, not just at the top of organizations but from top to bottom in organizations of any size. We have done that successfully in many organizations with a few thousand people to global companies with hundreds of thousands of employees.

Two things make this possible:

  1. Our innovative Transfer of Competence process. We prepare internal leaders to carry the culture-shaping process deeply into your organization using the same approach that we use for your top teams.

  2. Our Senn Delaney Connect technology platform. Our system can gather diagnostic input and deliver reinforcement messages, such as our eCoach™ reinforcements, to large populations.