spotlight

In fewer than two years, Miami Children's Hospital significantly improved patient satisfaction, clinical outcomes and dramatically increased physician satisfaction. In our new newsletter, CEO Dr. Narendra Kini discusses why he has had such success since taking the hospital's top post in 2008, and why health care providers must balance the softer people side of care with the disciplined rigor of running a corporation.

Senn Delaney Chairman Dr. Larry Senn describes the CEO role as the chief culture officer in this interview published in the July debut issue of The CEO Forum Magazine. The CEO Forum is published quarterly by Robert Reiss, long-time host of The CEO Show. It is distributed to 10,000 chief executives.

engage full organization

Engaging the entire organization provides the greatest impact

Clients that have done this using our organizational engagement process to create a thriving, high-performance culture with all employees operate at their best from top to bottom have experienced many important benefits.

A healthy, high-performance culture best ensures:

  • better execution of strategies
  • added operational efficiency and excellence
  • more successful mergers and acquisitions
  • more satisfied customers
  • more engaged employees
  • growing bench strength

Thriving, high performance organizations have everyone from top to bottom aligned on their vision, strategies and direction. They also are characterized by an essential set of values and behaviors we bring to life in our process. These include:

  • performance excellence
  • cross-organizational collaboration
  • innovation and change
  • a positive, winning spirit
  • integrity in the broadest sense

One of our distinctive capabilities is to be able to bring these concepts to life, not just at the top of organizations but from top to bottom in organizations of any size. We have done that successfully in many organizations with a few thousand people to global companies with hundreds of thousands of employees.

Two things make this possible:

  1. Our innovative Transfer of Competence process. We prepare internal leaders to carry the culture-shaping process deeply into your organization using the same approach that we use for your top teams.

  2. Our Senn Delaney Connect technology platform. Our system can gather diagnostic input and deliver reinforcement messages, such as our eCoach™ reinforcements, to large populations.